Tickets
Tickets are the main item you will deal with in Lighthouse Keeper. You can do almost everything with tickets in Lighthouse Keeper that you can in Lighthouse itself (the only thing you can't do is modify the body of a ticket).
Adding a ticket
To add a ticket click the Add Ticket toolbar icon or press Cmd-N. This will bring up an "Add Ticket" window. All you need to do to add a ticket is enter a title, select a project and click the Create toolbar icon. Of course you will most likely want to enter some tags, set the milestone and assigned user and enter a description for the ticket before you create it.
Updating a ticket
To update a ticket, select it and click the Update Ticket toolbar icon or double click on a ticket. This window functions the same way as the "Add Ticket" window but with a few important difference. Firstly, you cannot change the project for a ticket (if you want the same ticket details but want to move it to another project you will need to copy the ticket). You will also notice you can now set the status of the ticket via a drop down. Lastly, entering text into the description field will make a comment, not update the body of the ticket.
Deleting a ticket
To delete a ticket, select it and click the Delete Ticket toolbar icon. A confirmation sheet will pop up. Click Delete to delete the ticket. Please note that this operation cannot be undone.
Copying a ticket
Lighthouse Keeper allows you to copy a ticket, either within a project or across to another project. To copy a ticket, select it and click the Copy Ticket toolbar icon. This will open a window that works in the same way as the "Add Ticket" window, except you will find that all the fields have been autofilled with the ticket details. Click Copy to copy the ticket. Alternatively you can edit fields before copying the ticket. Note that the ticket's status and history are not copied
Searching tickets
Tickets can be searched using the search field in the top right corner of the main window. Searching will bring up a filter bar that lets you narrow the scope of your search from All tickets to either the current project or the current milestone/ticket bin. The search field works in the same way as the search field in Lighthouse and will accept all the same syntax. To find out more about the search syntax read the Lighthouse help page.
